Privacy Policy

1. Introduction

Brightwood Technologies LLC ("Brightwood," "we," "us," or "our") is a Texas limited liability company headquartered in Austin, Texas. We provide AI voice and workflow automation services and SAP advisory services to business clients.

This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services, including our AI voice workflow platform, our website at brightwood.ai, and any related communications including SMS and voice interactions.

By using our services or interacting with our systems, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

• Voice interactions: When you call a phone number powered by our AI voice platform, we may record, transcribe, and log the contents of that call including your voice, the parts or services you request, and any identifying information you provide.
• SMS communications: When our system sends or receives SMS messages, we log the content of those messages, the phone number involved, and the timestamp.
• Contact information: Name, phone number, email address, and company name provided through our website contact form or directly to our team.
• Usage data: Log data including timestamps, request types, availability lookups, and interaction outcomes generated by our automated systems.
• Business information: Information about your business operations, fleet, parts needs, and service requirements shared during discovery calls or pilot engagements.
• Website data: Standard web analytics including pages visited, browser type, device type, and referring URL. We do not use cookies for advertising purposes.

3. How We Use Your Information

We use the information we collect to:

• Operate and improve our AI voice and workflow automation platform
• Respond to parts and service inquiries made through our automated systems
• Send SMS confirmations, follow-up messages, and availability notifications
• Fulfill service agreements with our business clients
• Analyze usage patterns to improve system performance and accuracy
• Communicate with prospective and current clients about our services
• Comply with legal obligations and enforce our Terms of Service
• Generate aggregated, anonymized demand and inventory intelligence reports

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

4. SMS Messaging

Our AI voice platform may send automated SMS messages to phone numbers that interact with our system. These messages may include:

• Parts availability confirmations
• Order or will-call reservation confirmations
• Follow-up messages regarding unfulfilled inquiries
• Service notifications on behalf of our dealer group clients

Message frequency varies based on interaction volume. Standard message and data rates may apply depending on your carrier and plan.

To opt out of SMS messages from our system, reply STOP to any message you receive. To request help, reply HELP. Opting out will stop automated messages from our system but may affect your ability to receive service confirmations.

We use Twilio as our SMS and voice communications infrastructure provider. Twilio's privacy policy is available at twilio.com/legal/privacy.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With our clients: If you interact with our AI platform deployed on behalf of a dealer group client, your interaction data is shared with that client as part of our service delivery.
• With service providers: We use third-party service providers including Twilio (voice and SMS), OpenAI (language processing), and cloud hosting providers. These providers process information on our behalf under appropriate data processing agreements.
• For legal compliance: We may disclose information when required by law, subpoena, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
• In connection with a business transfer: If Brightwood is acquired, merged, or transfers its assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain interaction logs, voice transcriptions, and SMS records for a period of 24 months from the date of collection unless a longer retention period is required by our client agreements or applicable law. Aggregated and anonymized data may be retained indefinitely for product improvement purposes.

You may request deletion of your personal information by contacting us at the address below. We will respond to deletion requests within 30 days, subject to any legal obligations that require us to retain certain data.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and secure credential management.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights Under Texas Law

If you are a Texas resident, you have the following rights with respect to your personal information under the Texas Data Privacy and Security Act (TDPSA):

• The right to know what personal information we collect and how it is used
• The right to access a copy of your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within 45 days as required by Texas law.

9. Children's Privacy

Our services are designed for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our services after any update constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of communications, please contact us: